Terms and Conditions
Guarantee & Returns Policy Refunds
Halloween Base believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
If you would like to return your items you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.
We will try to attend to all returns as soon as practically possible.
Please note products that have been opened cannot be accepted for return, refunds or exchanges.
The products are sent out in clear vials or bottles so you must inspect your products before opening them, we cannot accept refunds or exchange for damage that is claimed once they are opened this is the point of them having tamperproof seals to protect the customers and our rights. Damage that is noticed after opening is usually caused by the handler knowingly or not, so please inspect your products through the clear vials and if unsure send them back without opening.
Attempting to re-seal and products and send the back as unopened products is fraudulent and we take this type of fraud seriously.
All our products are inspected before being sent out and photographed at magnified zoom with the customers name and address should a customer make a claim. This will be used as evidence should any claims arise.
If your bottles or vials arrived smashed or broken we need to see photographic evidence before we can make a claim, the photographs must include all bottles and vials and show the tamperproof lids fully, top view, side view. Do not attempt to open the tamperproof lids as this will void your claim.
The tamperproof lids are designed in a special way not to open through damage so we can tell if a customer has opened them and then smashed the bottles to make a claim, the lids have been tested in many environments of destruction and we know what to look for. Again fraudulent claims will be passed to the local authorities.
Our policy is to ensure that you are satisfied every time you place an order with Halloweenbase.com. If you are unhappy with an item when you receive it or if you simply change your mind please return it, with the despatch note, unused, having taken reasonable care of it and complete with packaging and all components, for a full refund within 7 working days of receiving the item back and restocked.
We will make the refund directly to the credit/charge card used to place the original order within 7 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
We have taken every measure to provide accurate product images for each product on the site. However, due to a number of different factors such as internet browsers, monitor color contrasts etc, we cannot be held responsible or liable for any difference in colour between the image and the actual product.
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the product to us at the postal address below within 7 days of receipt.
Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.
You will only have to pay for the return postage of the Products.
For help with items later than 7 days after your initial purchase please email us for more information.
This does not affect your Statutory Rights.
Returning Unwanted or Faulty Products
Please contact us by email orders@Halloweenbase.com to inform us of your wish to return products.
We may allocate you with a returns code which should be included with the package to improve processing of your return.
You will be responsible for the returned products until they reach us.
Products that do not fit, that are uncomfortable are not classed as faulty products, this can be for many other reasons.
If they are uncomfortable this is usually because the customer has not allowed the product to soak for 24 hours in brand new soft contact lens cleaner, the storage solution in the bottles that your lenses are sent is not soft contact lens cleaner and can cause your eyes to itch or feel uncomfortable if you have not soaked them in new solution.
Contact lenses are not sent out on a trial and test basis, only open the contact lenses if you are sure they are free from damage, the color is what you want and that you have no eye defects as eye defects would stop them from fitting correctly.
Halloween Base Responsibilities
We do not store credit card details nor do we share customer details with any 3rd parties.
Halloween Base has tried to make the descriptions (including all pictures) of the products as accurate as possible but you should check the dimensions stated on Halloweenbase.com or contact us for exact sizes.
Halloween Base shall insure ordered products at their value whilst being delivered to you. Please check the delivered products as soon as possible on receipt as we will not cover any subsequent loss or destruction.
Halloween Base will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
Because of the nature of the Internet Halloween Base provides and maintains Halloweenbase.com on an "as is", "as available" basis and makes no promise that use of Halloweenbase.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
You will be responsible for any breach of these terms by you and if you use Halloweenbase.com in breach of these terms you will be liable to and will reimburse Halloweenbase.com for any loss or damage caused as a result.
These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Halloweenbase.com liability for death or personal injury resulting from its negligence nor any fraudulent representation.
Halloween Base will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of nature.
Please read the instructions, manuals and other user documentation that comes with your products carefully. You are urged to use all products safely and in accordance with the manufacturer's guidelines.
These terms do not affect your statutory rights as a consumer, which are available to you.
Subject as aforesaid, to the maximum extent permitted by law, Halloweenbase.com excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Halloweenbase.com and Halloweenbase.com shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:any incorrect or inaccurate information on Halloweenbase.com any interruptions to or delays in updating Halloweenbase.com
the infringement by any person of any Intellectual Property Rights of any third party caused by their use of halloweenbase.com or any product purchased through Halloweenbase.com
any loss or damage resulting from your use or the inability to use the Halloweenbase.com web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control
any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading Halloweenbase.com, or from transmissions via emails or attachments received from Halloweenbase.com or its licensees and affiliates the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which Halloweenbase.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services).
You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
all representations, warranties, conditions and other terms which but for this notice would have effect.
Halloween Base may refuse you access to the web site at any time if we consider it necessary.
Halloween Base may also terminate this agreement and immediately remove, cancel or suspend access to and use of SpookyEyes.com upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to Halloween Base other rights.
Halloween Base acts as principal on its own account and not as an agent for you or any other person.
If Halloween Base does not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these terms is held to be unenforceable, such part will at Halloweenbase.com option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These terms constitute the full agreement between you and Halloweenbase.com and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Since we are aiming Halloweenbase.com at a global market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
Your Use of the Products
All our merchandise is for retail use only. You may also invalidate any warranty if the merchandise is used for business purposes.
Using the product for domestic purposes: we will be responsible for any loss that you suffer as a result of a merchandise failure, provided the reason for its failure was reasonably foreseeable by both of us when the contract was completed.
Using the product for business purposes: we will not be responsible for any economic loss including, but not limited to, loss of profit, revenue, contracts, savings, and loss of data, goodwill or reputation.
Our maximum liability will be limited to the replacement value of the merchandise. Whether merchandise has been used for domestic or business purposes, Halloweenbase.com does not, by law, limit or exclude its liability for death or personal injury caused by negligence, breach of duty, gross negligence or wilful misconduct.
Your statutory rights as a consumer remain unaffected.
Legal Statement on Returns
Any item within 7 days will be taken as notice of cancellation of your order (or relevant part of your order). Goods are provided to you on approval and legal title to the goods will not pass to you until the three month post-delivery period has expired. On receipt of the returned goods, Halloween Base will give you a full refund of the amount paid for the goods or an exchange credit as required. You must, however, return the goods to Halloween Base on cancellation in order to receive a full refund or exchange. When returning goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly. Goods must be returned in a saleable condition and in their original packaging. We may withhold up to 20% of the purchase price of returned goods if the product or packaging is in such a condition that the item is not fully resaleable. This does not affect your statutory rights.
Our warehouse and customer service staff work hard to ensure all orders are promptly despatched and will be on hand to answer any queries you have - please view our contact us page for our full contact details.
FREE WORLDWIDE DELIVERY options are available on ALL orders over $50.00!
Any orders received before 1pm will be shipped the same day!
Orders received after this time will carry over to ship the following working day.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We store the contract(s)/your order(s) content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider utilized and other similar information.
Web browser cookies
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Halloween Base, FCL BV LTD, PO BOX 855, Portsmouth, PO1 9GN, UK (outside U.S. & Canada)
Out of Stock Policy
Our inventory can fluctuate throughout the day, so an item indicated as “in stock” when you place your order may, in fact, be out of stock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again. Most out of stock items are in stock again within 2-3 weeks. We will do our best to inform you when your item will be back in stock when we contact you about the out of stock notification.